Website Accessibility: Select the circular ReachDeck button (top right of page) to help you access our website information in different ways. This includes: text-to-speech and other options. Further tools including contrast and translation are also available by selecting the 'Show accessibility tools' tab at the bottom of your screen. 

The aim of the Act is to create a climate of openness in the public services and amongst other things, to inform people how public authorities make their operational decisions and how public money is used.

Before you make a request - the information you are looking for may already be available. Please have a look through the below Disclosure Log, which contains our responses to previous requests. 

Please note that if your request for information is about IT services or Telephony, these services are managed by North Cumbria Integrated Care NHS Foundation Trust, and University Hospitals of Morecambe Bay NHS Foundation Trust, on behalf of the CCG. You would need to contact the Trusts directly for this information. 

While we endeavour to respond to FOI requests in the usual timescales, we want to make you aware that responding to the current clinical priority of Covid-19 may mean at times we struggle to meet these timescales.

We encourage anyone who is not happy with their request response to contact us with their concerns and follow the process set out by the Information Commissioner's Office (ICO) on their website here.

To date we have had no enforcement action taken against us by the office of the Information Commissioner's Office (ICO)

If you wish to make a request for information it should be in writing (or email) stating the information that is required, your name plus organisation name (if appropriate), and a contact address for correspondence. Requests should be sent to the Freedom of Information Administrator (see contact details below).

In some cases, however, information may not be provided; this is where an exemption applies. An example of this is where the required information contains personal information (this will continue to be covered by the conditions of the Data Protection Act 1998). Another is where the requested information is available by other means – for example on our website, so you may need to check there first before putting in a request for information.

From the 1st July 2022 NHS North Cumbria Clinical Commissioning Group no longer exists as an organisation and became part of the North East and North Cumbria Integrated Care Board (ICB)

Find out more at:

No FOI enquiries will be dealt with through the old CCG e-mail address from the 1st July 2022.

Any FOI requests will need to be re-directed to:

Under the Data Protection Act 1998 you have the right to see or be given a copy of personal data held about you.

To gain access to your information you will need to make a Subject Access Request (SAR) to NHS North Cumbria CCG. North of England Commissioning Support Unit (NECS) handles these requests on our behalf.

You should therefore be aware that, your request will be forwarded to NECS in order that it can be actioned. 

With your permission, NECS staff will access relevant records and information regarding your request and share this with the CCG.

We may charge a reasonable fee for the administration of the request, set down in law as follows:

  • If the information is only held electronically we may charge up to £10 for complying
  • If the information is only held wholly or partly in paper format we may charge up to £50 for complying.

If you wish to make a SAR please contact the NECS at:

Subject Access Requests
Freedom of Information Office
John Snow House

You can also email

If you are unhappy with the service you have received in relation to your request and wish to request a review of our decision you should write to:

Freedom of Information Act Requests
NHS North Cumbria CCG Headquarters
Lonsdale Unit
Penrith Hospital
CA11 8HX
  • Telephone: 01768 245 486

If you are not content with the outcome of the internal review, you have a right under section 50 of the Freedom of Information Act 2000 to apply for a decision by the Information Commissioner as to whether we have properly dealt with your request.

Please note that an application to the Information Commissioner may be refused if you have not exhausted any organisational review (complaint) procedure we provide, if there has been undue delay in making it, if the Information Commissioner considers your application is frivolous or vexatious or if your application has been withdrawn or abandoned.

You may re-use this document/publication (not including the CCG or NHS Logo) free of charge in any format for research, private study or internal circulation within your organisation. You must re-use it accurately and not use it in a misleading context. The material must be acknowledged as copyright and you must give the title of the source document/publication.

Where we have identified any third party copyright material you will need to obtain permission from the copyright holders concerned.

For any other use of this material please apply for a licence for core material by contacting the Freedom of Information Act Administrator at the above address.

The Information Commission can be contacted at the address:

The Information Commissioner's Office
Wycliffe House
Water Lane